Which IBAN?
Only your organization and your virtual POS service provider (licensed by TCMB or a bank) know which bank account the payments from your institution’s virtual POS are transferred to.
Most POS providers offer a panel where this information can be viewed or configured.
If you cannot find it, contact your POS provider directly. Changes must also be made through your POS provider.
Note: Fonzip includes an IBAN field in your panel for reporting purposes or to remind you of the transfer account. This field is informational only and does not change the actual IBAN to which your POS transfers funds.
When and How Often
Card payments are generally transferred to your bank account according to pre-determined blocking periods and intervals.
Blocking period: The time to wait after a successful payment is received from a member or supporter before the funds are sent to you.
Transfer interval: The frequency at which collected payments are sent to your account.
For exact transfer timing, contact your POS service provider. Fonzip does not have access to or control over this information.
Why Transfer Times May Vary
Each payment provider has its own policy.
Some transfer payments the same day, while others do so the next business day or according to a set period.
Weekends and public holidays can extend transfer times.
Contract terms such as “value date” or “blocking period” directly affect the transfer timing.
What Should You Do?
To determine exactly when payments will reach your account:
Review your contract with the payment provider.
Contact your provider’s customer support if necessary.
Note: Fonzip handles the technical side of processing, reporting, and directing payments. The actual transfer date is determined by the payment provider.
Why Haven’t My Payments Transferred Yet?
The transfer period set by your payment provider may not have elapsed. Delays are more common on weekends or holidays.
Transfers may also be paused if the provider requires periodic documentation that has not been submitted.